FAQ's

Do you sell outside of the USA?

Due to VAT restrictions we are unable to sell digital files outside the USA thru this website at this time. However if you are interested in one of these templates and live outside the USA we invite you to visit the Printable Pages by CJY Etsy shop at printablepagesbycjy.etsy.com . Thru Etsy you will be able to checkout, VAT will be collected, and you will still be able to download the file instantly. If you are interested in a different style of the template please feel free to message us.

How will I receive my files?

Once your payment has been processed, you will automatically receive an email with a download link to your files. This email will occasionally get sent to the 'Spam’ ‘Junk’ or 'Promotions' folders. Please check each of these folders before contacting me. If you are unable locate the files, please contact me with your order number. 

What file types will I receive?

Printable Pages by CJY only sells PDF documents, unless otherwise stated in the listing. Files may come in zipped folders as a way of reducing the file sizes. Once you open your zipped files, your PDF document(s) will be ready to print.

How do I open a zipped file or unzip a file?

Most computers have the ability to un-zip files without the need for any extra software. Double clicking a zipped file should generally open the file, or right clicking and selecting 'extract files' on the zipped folder.

Do you do custom orders?

We have created custom orders in the past, feel free to contact us with your request and we will see what we can do.

How many copies can I print?

You can print as many copies as you like, as long as they are for personal use. However, you may only use the prints for your personal use, you may not share, redistribute, or alter the files in any way. All of our products are covered by copyright law, and to share the file in digital or printed form would be in breach of this law.