FAQ's

Have Questions? We've Got Answers.

We know shopping for digital downloads can feel a little different, so we've gathered the most common questions right here. From how to download your printables to tips for getting the best results, you'll find clear, quick answers - so you can spend less time wondering and more time creating, planning and enjoying your templates.
Do you sell outside of the USA?

Currently, we do not offer sales outside of the USA due to VAT and other international tax complexities. However, you can find our products available for purchase on our Etsy shop, which offers international shipping options. Please visit our Etsy shop at printablepagesbycjy.etsy.com for more details and to explore additional options.
How do I download my template?

Please click here for detailed instructions. If you have any questions or encounter any issues, don’t hesitate to contact us for assistance.
How do I print my template after download?

Please click here for detailed instructions. If you have any questions or encounter any issues, don’t hesitate to contact us for assistance.
Why is there a no return policy on digital downloads?

Digital downloads, such as printable templates, ebooks, and software, are unique products that are instantly accessible once purchased. Because of their nature, once a digital download is delivered and downloaded, it cannot be returned or physically exchanged. This means we are unable to verify if the digital product has been used or duplicated, making it challenging to manage returns or exchanges fairly.

Our no return policy is in place to ensure the integrity and security of our digital products. It helps us maintain low prices and invest in creating high-quality content. However, we are committed to your satisfaction and offer detailed product descriptions and previews to help you make an informed decision before purchase. If you have any questions or issues with your download, please contact us, and we’ll be happy to assist you.
Can I get a refund if I accidentally purchased the wrong item?

Unfortunately, we are unable to offer refunds for digital downloads due to their immediate and non-reversible nature. We recommend carefully reviewing the product description and previews before making a purchase to ensure it meets your needs.
What if I encounter a problem with my digital download?

If you experience any issues with your digital download, please reach out to us at contactus@ppbycjy.com. We’re here to help resolve any problems or answer questions you may have. Your satisfaction is important to us, and we strive to provide the best service possible.
Do you offer shipping options for digital downloads?

Digital downloads are delivered electronically and do not require shipping. Once your purchase is complete, you will receive an email with a link to download your digital product immediately. There are no shipping fees or delays involved with digital downloads.
What should I do if I didn’t receive the download link?

If you didn’t receive the download link, please check your spam or junk email folder, as the email might have been filtered there. If you still can’t find it, contact us, and we’ll resend the download link or assist you with any issues.
Can I access my digital download from multiple devices?

Yes, you can access your digital download from multiple devices. Once downloaded, you can save the file to your device and use it as needed. However, be sure to keep a backup copy to avoid losing your download.
Can I share my digital download with others?

Digital downloads are intended for personal use only. Sharing or distributing the files to others is not permitted and may violate our terms of use. If you need additional copies or have a special request, please contact us for further assistance.
When will I receive my order?

For digital downloads, your order is available immediately. Once you complete your purchase, you will receive an email with a download link to access your digital product right away. There is no waiting time for shipping.
Can I make changes to my order?

Unfortunately, once an order is placed, we are unable to make changes to it. This policy ensures that we can process and fulfill orders efficiently and accurately. If you need assistance or have any questions about your order, please contact us as soon as possible. We’ll do our best to help with any issues you may have.
What type of file will I receive with my digital download?

You will receive your digital download in PDF format. PDFs are universally accessible and can be viewed on most devices, including computers, tablets, and smartphones. If you have any issues opening the file or need assistance, please contact us.
Do you do custom orders?

We do offer custom orders on a case-by-case basis. If you have a specific request or need a personalized version of one of our products, please reach out to us with details about your requirements. We’ll review your request and let you know if it’s something we can accommodate.